FAQ

Q: What makes City 2 City Cookies different?
A: Our cookies are oversized, homemade, and packed with flavor. Each 4-ounce cookie is baked to perfection—gooey in the center, crispy on the edges, and filled with nostalgia in every bite.

Q: Do you bake your cookies from scratch?
A: Absolutely! Every cookie is made from scratch with high-quality ingredients and baked fresh to order. No shortcuts, no pre-made dough—just real, homemade goodness.

Q: Can I place a custom order?
A: Yes! We love creating special orders for birthdays, events, or corporate gifts. Just reach out through our contact form or send us a message on social media to get started.

Q: Do you offer delivery or shipping?
A: We currently offer local pickup and delivery in the Syracuse area, and we’re working on expanding to ship our cookies city to city—so stay tuned!

Q: How should I store my cookies?
A: Our cookies stay fresh for up to 5 days at room temperature in an airtight container. For that fresh-out-of-the-oven taste, pop them in the microwave for 10–15 seconds!

Q: Are your cookies nut-free or allergy-friendly?
A: Some of our flavors may contain nuts or other allergens. We take precautions to avoid cross-contamination, but please note that all cookies are baked in the same kitchen.

Q: Do you offer catering or bulk orders?
A: Yes! Whether it’s for an office party, event, or dessert table, we’d love to sweeten up your special occasion. Contact us for bulk pricing and flavor options.

Q: How can I stay updated on new flavors or locations?
A: Follow us on Instagram and Facebook @City2CityCookies for new flavors, pop-up events, and merch drops!